PRIVACY POLICY

Last updated: 28 October 2025

Bernie’s Surf Hire (ABN 53 069 985 370) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use and safeguard the information you provide to us.

1. Who we are

Bernie’s Surf Hire is based in Noosa, Queensland, Australia.

Address: 11/64 Gateway Drive, Noosaville QLD 4566
Phone: 0484 822 528
Website: berniessurfhire.com.au

2. What information we collect

We only collect personal information that you choose to provide via our website contact form, including:

• Your name
• Phone number
• Enquiry topic (selected from a dropdown list)
• Your message or comments

We also automatically collect limited data through Google Analytics, such as browser type, pages visited, time on site and general location data. This helps us understand and improve how visitors use our website.

3. How we use your information

Your information is used solely to:

• Respond to your enquiry
• Provide customer service and information about our surfboard hire services
• Maintain and improve our website’s performance

We do not sell, rent or share your personal information for marketing purposes.

4. Disclosure of information

Your personal information is not shared with any third parties, except:

• When required by law
• To trusted service providers who assist in operating our website or IT systems (and only where necessary)

Because our website may be accessed internationally, your information may be stored on servers outside Australia, depending on where our hosting and analytics services are located.

5. Data storage and security

We take reasonable steps to protect personal information from unauthorised access, misuse or loss. While no online system is completely secure, we use reputable hosting and security providers to safeguard data.

6. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us on 0484 822 528. We’ll respond within a reasonable timeframe.

7. Cookies and analytics

Our website uses cookies and similar tracking technologies via Google Analytics. Cookies help us analyse traffic and improve user experience. You can disable cookies through your browser settings, but some parts of the site may not function as intended.

8. Overseas visitors

We welcome customers from around the world. All personal information is handled in accordance with Australian privacy law, regardless of where you’re accessing the site from.

9. Changes to this policy

We may update this Privacy Policy occasionally to reflect business or legal changes. The latest version will always be available on our website.